An insurance agency facing a compliance deadline with two platforms and 1,040 users.
SAN of Florida runs operations across Smartsheet and InsuredMine. Two platforms, two logins, 1,040 users. A compliance deadline required unified single sign on and multi factor authentication. The cost of failing the deadline was higher than the cost of doing it right the first time.
02 / The ProblemPer user licensing economics that didn't scale.
The off the shelf SSO providers all charged per user. At 1,040 users, the per month cost was prohibitive. The agency needed enterprise grade authentication without enterprise per user economics. The available shortcuts compromised security. The build needed to be engineered to enterprise standards without the enterprise licensing model.
03 / The EngineeringAWS Cognito infrastructure engineered for two platforms and zero downtime.
We architected the SSO and MFA layer on AWS Cognito with custom integration into both Smartsheet and InsuredMine. The architecture decisions that mattered: per user costs eliminated through Cognito's pricing model, MFA enforced at the identity layer instead of per platform, and a migration path that didn't take either system offline. We built the user migration in phases to validate at each stage. The authentication layer was engineered to phishing resistant standards before the compliance deadline required them. Zero downtime during migration was a requirement, not a goal. We hit it because the architecture was designed to allow parallel operation during the cutover.
04 / OutcomeCompliance met. Costs avoided. Zero downtime through the migration.
All 1,040 users migrated to the unified SSO and MFA layer ahead of the compliance deadline. No per user licensing fees. No downtime during the cutover. The authentication infrastructure was engineered to standards that satisfied compliance and survives the next regulatory requirement without rebuilding.
05 / The PatternEnterprise infrastructure without enterprise licensing.
Most enterprise authentication problems get solved by buying enterprise tools at enterprise prices. The engineering alternative is rarely considered because most operators don't have the engineering depth to build it. When the depth exists, the math changes. Enterprise grade infrastructure becomes possible at a fraction of the enterprise cost.